Placing an order is very easy. After adding the desired items to your shopping cart, you can place your order by clicking the 'Complete Purchase' button. To complete your order, you simply need to create a customer account, log in, and follow the instructions you will be redirected to: Shipping (entering the delivery address), Payment (entering the billing address and selecting the payment method), and finally, the order confirmation. Unfortunately, we do not process orders without registering a customer account.

To ensure your order has been placed correctly, you can check whether you have received an order confirmation email in your email inbox. You can also check whether your order has been successfully submitted by accessing 'My Account' and then selecting the 'My Orders' option. This will allow you to see whether the order has been placed correctly and its status. If you have any further questions about your order, you can always contact our customer service team by email at info@motoshop46.ch .

After every order, we always send you a confirmation email containing all the important information about your order. After logging in, you can also find this information in the 'My Account' section in the 'My Orders' section. This section contains all information about your previous orders.

After placing your order, you will receive an order confirmation email containing the items ordered, your billing and shipping addresses, and your selected payment method. Once payment is complete, you will receive another payment confirmation. Your order will then be processed at our warehouse, where the products will be properly packaged and protected. They will then be shipped to the address provided by the customer. Should the products be defective, or if you wish, you can easily initiate a return process.

Yes, you need a customer account to shop with us.

Cancellations are possible as long as your order has not yet been processed in our warehouse. To cancel your order, please contact our customer service by email at info@motoshop46.ch or by phone at +41 (0)79 884 46 46.

We deliver items within 24 hours if payment is received by 2pm.

Unfortunately, we don't offer free shipping. There's a flat fee of CHF 12.

You have 14 days from the date you receive your order to return the items to us. For more information about your return policy, please see our refund policy.

The refund will be made by bank transfer to the account specified by the customer via email.

Yes, you will receive a confirmation email after we receive your return.

Once we have received and inspected the returned items, the amount will be credited within a maximum of 14 days.

If an item we deliver is damaged, defective, or otherwise not in perfect condition, you can initiate a return process. Motoshop46 only accepts claims for transport damage to the product if the original packaging is provided. In the event of transport damage, the customer has 24 hours to submit a claim.

The customer is responsible for the shipping costs for returning the items.

Unfortunately, we do not accept direct exchanges of returned items.

PayPal allows you to make payments online quickly and securely using only your email address and password, without having to share your credit card details.

Pay for your purchases directly with your credit card, conveniently and securely.

Twint is a Swiss mobile app that allows you to pay for your purchases instantly using your smartphone, without cards or cash.

With HeidiPay, you can pay for your purchases in installments, giving you greater financial flexibility by splitting the costs easily and securely.